Monday, December 27, 2021

Transition to Cloud: A journey to Modern Work with Microsoft 365

The digital transformation of the business world has pushed businesses to address new challenges: remote work, cloud migration, and device security is the new normal. Today's decision makers need to create people connections, address burnout, and work toward consolidating apps. With Microsoft 365, you get a platform boosted with industry-leading apps, intelligent cloud services, and world-class security. You can download and sync devices, detect threats before issues occur, simplify through vendor consolidation, and so much more. This infographic explains the 6 ways Microsoft 365 apps and services can ease your organization's journey to modern work.

View: Transition to Cloud: A journey to Modern Work with Microsoft 365

Transition to Cloud Deployment checklist

Businesses rely on cloud transformation for the stability and agility it offers to their operations. Microsoft 365 enables this transformation by realizing modern work environments where users are productive and secure while working from anywhere. Review the infographic and get started today with this 5-step deployment checklist. Learn how you can rapidly deploy Teams, secure access, provide employees with adequate support, and more.

View: Transition to Cloud Deployment checklist

Monday, December 20, 2021

Goodyear drives more remote collaboration to keep plants running with Microsoft Teams

As a company dedicated to keeping people moving, Goodyear tire company wasn't about to slow down because of global travel restrictions due to COVID-19. When engineers could no longer travel to factories for equipment installation or troubleshooting, Goodyear turned to Microsoft Teams running on RealWear voice controlled, assisted-reality wearable computers to bring the engineering experts into the plants virtually—enabling instantaneous collaboration from remote locations, and saving money on travel costs.

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Security and privacy with an integrated portfolio of cloud services

Businesses rely on cloud transformation for the stability and agility it offers to their operations. Microsoft 365 enables this transformation by realizing modern work environments where users are productive and secure while working from anywhere. Secure your business with technology you can trust, ensure only the right users have access without affecting productivity, and protect your data through security best practices and easy-to-use policies that prevent accidental data leaks. Sign up to say connected—we'll help you learn more about making the transition to the cloud and into a more secure environment.

View: Security and privacy with an integrated portfolio of cloud services

Tuesday, December 7, 2021

Fluid, Dynamic, and Cloud-Powered Solutions

Microsoft is uniquely positioned for partnership with any organization's modern digital transition journey. Solutions like Microsoft 365 and Dynamics 365 provide an end-to-end, integrated portfolio of cloud solutions. Built on a foundation of security and privacy, the Azure platform helps businesses in every industry build resilience and improve the bottom line. Communication is seamless, dynamic, and collaborative. Sign up to say connected—we'll help you learn more about making the transition to the cloud.

View: Fluid, Dynamic, and Cloud-Powered Solutions

The Future of Work is Hybrid

This eBook discusses how Cisco Webex is leading the way for hybrid work innovation as the first best-of-breed suite for integrated hybrid work experiences that is trusted by 85% of Fortune 500 companies and has been awarded high marks for security by the NSA. Please contact Contoso Tech for more information about Cisco Webex.

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Dynabook Service Plans - Onsite and ADH Service

This flyer introduces the +Care Service warranty by Dynabook, a flexible coverage plan that allows you to choose options that best suit your needs. For additional details, please contact Contoso Tech.

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Monday, December 6, 2021

Urbaser case study

Urbaser, world leader in environmental management, opts for Windows Virtual Desktop so that their employees in Spain can continue developing their work activity from any location, with their own computers and with the highest levels of security.

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Google Pixel: Built for Business

This one-pager outlines how Pixel, the Google-powered smartphone, is built for business. For more information about Pixel for business, contact Contoso Tech today.

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Tuesday, November 30, 2021

How blockchain will transform the modern supply chain

Contemporary supply chains have opened up a world of connected commerce far beyond what previous generations imagined possible. Traditional methods for managing shared processes - such as manual inspections, after-the-fact audits, and record reconciliation - are expensive, time-consuming, and error-prone. Modern supply chains demand a better solution. Blockchain is a secure, shared, distributed ledger that allows for supply chain visibility. It is uniquely positioned to help create trust, transparency, and accountability between many parties in supply chain scenarios.

View: How blockchain will transform the modern supply chain

Monday, November 29, 2021

Toyota Motor North America Migrates 40,000 to Microsoft Teams in Three Weeks

How does a company respond to the challenge of remote work when they are already managing a major digital transition? Toyota Motor North America (TMNA) made the decision to move their original Teams deployment schedule four months ahead, and as a result, thousands of TMNA employees migrated from Skype for Business to Teams over three weekends. Teams Only mode included a superior audio conferencing and calling experience, including Teams Phone for external calls. Employees appreciate the dynamic emergency calling feature. All meeting rooms are now Teams-ready.

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Pandora streamlines global operations using Microsoft technology

Pandora is disrupting and transforming the jewelry industry by making beautiful jewelry an affordable luxury. Experiencing explosive growth, the company turned to Microsoft to help it establish global processes, streamline operations, and gain business insights. With Microsoft cloud services—including Microsoft Azure, Office 365, and Microsoft Dynamics solutions—Pandora better connects and serves its retailers, wholesalers, franchisees, and consumers worldwide to further its competitive edge.

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Pivoting to an intelligent supply chain

Currently, enterprises suffer from latency in their production process. AI can intelligently predict and simulate scenarios, enabling a responsive system. Pivot from manual and paper-based processes to AI-augmented solutions.

View: Pivoting to an intelligent supply chain

Tuesday, November 23, 2021

Engage employees, improve productivity, and build team cohesion

After so much turmoil and change, employees all want different things. Companies need to support a successful back-to-hybrid-office life—a situation that is here to stay. The capabilities for positive hybrid meetings is possible with modern Microsoft tooling like Teams, Endpoint Manager, and devices like Surface Hub. Immersive and custom engagements that highlight leading guidance and innovation help remote and on-site deployment assistance prepare teams for hybrid work—meeting the needs of employees and increasing productivity and satisfaction no matter where they work. Sign up to stay connected—we'll help you better connect and create new experiences throughout your organization with Hybrid Meetings.

View: Engage employees, improve productivity, and build team cohesion

The future of supply chain: Taking a new approach

Future supply chains will be intelligent, enabled by a core cloud-based central platform that will integrate, orchestrate, and execute actions by working with each variable of the value chain. This creates a more holistic view of operations for enterprises, providing for new levels of agility, responsiveness, and risk mitigation.

View: The future of supply chain: Taking a new approach

Monday, November 22, 2021

Top trends that will reshape supply chain and logistics in the near future

Efficient logistics are important for a growing supply chain. It's important to recognize what trends will impact logistics. This article explains several of the main trends such as artificial intelligence, real-time visibility in the supply chain, a supply chain digital twin, 3PL collaboration, and green logistics.

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Finding magic in the mix of innovation, technology, and flavor

Consumer goods manufacturer Majans views technology as a key ingredient to create a new movement in snacking while simultaneously unlocking employee potential and scaling for growth. With Microsoft Dynamics 365 Supply Chain Management and IoT Intelligence, Majans provides its frontline workers, management, and C-level decision makers with near-real-time data offering meaningful signals and insights to create a quality product in a competitive market.

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Nebraska Furniture Mart embraces Microsoft 365 to work smarter

The ability to work securely from anywhere already played a role in Nebraska Furniture Mart's (NFM) digital transformation vision, but COVID-19 pushed that goal to the forefront. Decision makers at NFM chose Microsoft 365 to advance a cloud-first strategy and standardize on a single solution. Consolidating communication on a single solution like Microsoft Teams helped drive efficiency and collaboration—all while saving costs. NFM implemented Teams Rooms systems at its Omaha headquarters, and the company will soon roll out the solution across all its stores, as well as integrate Teams Phone capabilities in the future.

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Tuesday, November 16, 2021

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6 ways to win back your post-pandemic customers

This post outlines six best practices for winning back your customers lost during the pandemic. Tips include sending out your safety "playbook," being the ambassador of encouragement, and organizing calls with your top customers.

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To Make Hybrid Work, Solicit Employees' Input

Driven by the state of the world today, more companies are committing to hybrid work. But how do you build out the model in a way that's right for your business and those who are conducting it? Simple: Talk to employees to tailor the program to their specific needs. Easier said than done? Learn what questions to ask and scenarios to consider, and then maintain flexibility so you can quickly pivot if necessary.

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Monday, November 15, 2021

Deliver intelligent supply chain | NRF 2020

At the NRF 2020 event, hear from Microsoft and partners to learn more about closing the gap between demand and fulfillment to delight your customers.

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Hybrid Work: A Guide for Business Leaders

The pandemic has fundamentally transformed the way we work, do business, and meet customer (and employee) needs. With data showing that all parties want flexibility, the shift to hybrid work is a strategic business opportunity for every organization—one that requires a new operating model. The customers' objective is to lead this change within their business and embrace innovation and the hybrid work opportunity—the inevitable way of the future. Fortunately, Microsoft has been a trailblazer in this transition, and has a guide to share what they've learned at scale about people, places, and processes. Subscribe to stay connected. We'll help you take an active role in shaping your organization's future.

View: Hybrid Work: A Guide for Business Leaders

Tuesday, November 9, 2021

Reimagine the Flow of Work in the New Hybrid Work Reality

Flexibility is a must in the new post-pandemic work world. Hybrid work continues to evolve, and business leaders are looking for a new operating model. Technology is the binding factor to create inclusive meetings that keep employees engaged and inspired. Updates to Teams like PowerPoint Live, the Teams camera feed, Microsoft Whiteboard—and devices like Surface Hub—encourage digital collaboration. Endpoint Manager combines services like Microsoft Intune, Configuration Manager, Desktop Analytics, co-management, and Windows Autopilot to help secure access, protect data, and respond and manage risk. Sign up to say connected—we'll help you better connect and create new experiences throughout your organization with Hybrid Meetings.

View: Reimagine the Flow of Work in the New Hybrid Work Reality

The best way to add value to your growing business? Invest in supply chain leadership

This article from Forbes discusses the importance of removing silos and focusing on cross-functional leadership. Key practices include thinking long-term, encouraging workforce development, and investing in technology.

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Monday, November 8, 2021

Setting The Stage For Collaborative Hybrid Teams

Remote work is starting to feel mainstream, but many companies are still struggling to normalize their own personalized hybrid work models. Explore four things you should avoid in order to balance the needs of a diverse and divided workforce—from investing in the right tools and overcoming meeting fatigue to finding new ways for personal connections.

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The NFL Huddles with Microsoft Teams to Digitize Collaboration for Game Day

Everyone knows that teamwork is vital in the National Football League (NFL)—on the field and off. The arrival of COVID-19, however, pushed the league to reimagine how to collaborate behind the scenes. Executing hundreds of live events while preserving the gameday experience for online fans and business partners was a new challenge. In exchange for the traditional high-touch, in-person communication culture at league offices, the organization adopted a virtual home field. Microsoft Teams helped the NFL stay connected and safely execute all 270 combined regular season and playoff games and Super Bowl LV—despite the collaboration challenges brought on by the pandemic.

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Modernize your supply chain with Dynamics 365 Supply Chain Management

Automate and streamline your supply chain with advanced warehouse and inventory management to improve fulfillment, material sourcing, and logistics. Discover how Microsoft Dynamics 365 Supply Chain Management can modernize business logistics, deliver proactive customer responses, and unify processes from sales to fulfillment.

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Monday, November 1, 2021

Adapt to supply chain disruptions and ensure business continuity during distress

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View: Adapt to supply chain disruptions and ensure business continuity during distress

Microsoft Teams Innovations Designed for Hybrid Work

Microsoft Teams empowers employees to interact on the spot with people all over the world. New features like chat, live reactions, and Whiteboard make the Teams meetings experience uniquely modern. Intelligent in-office cameras designed to enhance the presence of people can produce multiple video streams and create unique experiences for both presenters and attendees. The culture of hybrid work is here to stay, and the innovations Microsoft Teams is making offers employees choice and flexibility—including a new way in Outlook to organize and display your hybrid office hours or join a meeting using companion mode on your mobile device.

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Ste. Michelle Wine Estates ensures business continuity with Dynamics 365

With Microsoft, Ste. Michelle Wine Estates has been able to adapt easily to the disruption of COVID-19 and ensure business continuity. Dynamics 365 enabled them to completely change their distribution model to accommodate the increase in e-commerce and continue work seamlessly from home.

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Monday, October 25, 2021

Enhance supply chain visibility

Harness data in the cloud to uncover the insights needed to increase the resiliency of your supply chain. This infographic outlines five benefits of improving supply chain visibility.

View: Enhance supply chain visibility

Automate and streamline your supply chain

Modernize your supply chain with advanced warehouse and inventory management to improve fulfillment, material sourcing, and logistics. Discover how Microsoft Dynamics 365 Supply Chain Management can modernize business logistics, deliver proactive customer responses, and unify processes from sales to fulfillment.

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Monday, October 18, 2021

Supply chain maturity: Harnessing the power of data and AI

Over the next seven years, AI and Machine Learning will spur the industry toward supply chain maturity. This infographic outlines the various digital technologies respondents plan to invest in in the next three years, including analytics, AR/VR, and cloud.

View: Supply chain maturity: Harnessing the power of data and AI

Improve supply chain and cross-channel visibility as you enhance demand planning

With Microsoft, improve supply chain and cross-channel visibility as you enhance demand planning.

View: Improve supply chain and cross-channel visibility as you enhance demand planning

This expert says business will secure stronger supply chains post-pandemic

This article from Forbes details the effects of the pandemic on companies that did not use intelligent supply chains. Insufficient data makes it difficult to recognize areas of the organization that are now at risk. Forbes Technology Council member Amit Ojha predicts that more businesses will leverage data to better prepare for disruptions in the future.

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Monday, October 11, 2021

Emerging data trends in supply chain management

This infographic visually describes the findings from a 2019 report, "putting customers at the center of the OEM supply chain." Ninety-nine percent of OEMs believe that the digital transformation of their supply chain is important to meeting their organization's strategic objectives.

View: Emerging data trends in supply chain management

Solution overview video

This video highlights how building a resilient supply chain with Microsoft can help your organization stay on track during a crisis, providing end-to-end visibility that allows for data-based decisions that improve response time.

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Monday, October 4, 2021

Maersk safely transports goods around the globe with Azure and IoT

Using Azure and IoT, Maersk uses remote container management to track and monitor 380,000 refrigerated containers around the planet. By leveraging the cloud, they are able to build new solutions and move much faster on data delivered to customers. This ensures that customers always know where their shipments are and goods arrive in perfect shape.

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Putting your customer at the center of supply chain

The supply chains of original equipment manufacturers have always been complex and often unpredictable, but in today's hyper-connected world, OEMs are encountering new levels of complexity. Research finds that ninety-nine percent of OEMs believe that the digital transformation of their supply chain is important to meeting their organizations' strategic objectives.

View: Putting your customer at the center of supply chain

Monday, September 27, 2021

How to fortify your supply chain in an era of escalating disruption

This article highlights the dangers of supply chain vulnerability and the importance of preparing for times of disruption. It offers three key approaches to protect and support your supply chain: diversify, invest in digitization, and develop a disruption mindset.

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Deliver intelligent supply chain with Microsoft

In this video, learn how Microsoft is helping retailers anticipate and exceed customer expectations, avoid delays in production, and keep the business humming without interruptions. Microsoft empowers retailers of all categories and sizes to reimagine the way they bring together all aspects of their business, from the factory to the store floor, enabling intelligent retail experiences that customers love.

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Monday, September 20, 2021

Dr. Martens "Joins the Revolution" with Microsoft Dynamics 365

Dr. Martens is an iconic British footwear brand loved the world over for its signature style that unapologetically represents freedom, self-expression, and authenticity. Formed in 1947, Dr. Martens made headway as a wholesale business. Now, they have more than 100 stores globally and ambitious plans for retail and e-commerce growth. Recognizing the need to evolve to suit the needs of the twenty-first century consumer, the brand embarked on "Project Reboot: Join the Revolution" to replace all its legacy applications with Microsoft Dynamics 365. See the full story here.

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Tuesday, September 14, 2021

The Great IT Awakening

In the U.S. alone, 4.6 million IT workers supervise security, manage software, and process data to streamline information for organizations of all sizes. This current period has been called the Fourth Industrial Revolution, and it has led to massive changes in the ways we live and work. In this in-depth article from the New York Times, look at how the IT industry is looking to cloud technology to modernize and revolutionize.

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Customer Story of RLH Corporation, Dynamics 365, Teams

Discover how Red Lion Hotels Corporation uses Dynamics 365 and Teams to digitally transform their internal processes to drive higher guest satisfaction. With a vision to lead the hotel industry with technology, there's been a shift in RLH's reliance on IT. See how this top hotel chain is maximizing Microsoft solutions in this video story.

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Tuesday, September 7, 2021

Adapt business processes to changing technologies and demand

Modernize, automate, and adapt with Microsoft tools. Discover how to update technologies to solve changes, cut costs, and save time—transforming your organization. Microsoft solutions and business applications make the process seamless. For all the latest insights into agile business processes, plus news and tips, subscribe now.

View: Adapt business processes to changing technologies and demand

Monday, September 6, 2021

Modernize sales productivity

Discover how to streamline your sales processes and get seamless Microsoft Office 365 integration with Microsoft Dynamics 365 for Sales Professional. Focus on what's most important with complete customer interaction history, guidance toward optimal outcomes, and rich interactive dashboards. Streamline seller workflows with sales capabilities embedded in Office 365, mobile apps, and built-in collaboration. With Dynamics 365 for Sales Professional, modernizing seller productivity is the simpler way to build sales momentum and boost productivity.

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Tuesday, August 31, 2021

Supply chain maturity

Read the data: the top digital technologies being invested in over the next 3 years include Analytics and Cloud. It took 30 years for the industry to get from Reactive Identification to Management by Exceptions. Since technology refresh cycles are becoming rapidly compressed, Frost and Sullivan estimates that continued investment in Artificial Intelligence and Machine Learning will spur the industry to reach level 6—analytics driving self-loop optimization—within the next 7 years. Check out the infographic for details.

View: Supply chain maturity

9 pro tips to get started with low code

Developing apps is often seen as complex, costly, and time-consuming. However, using an innovative approach known as low-code development, anyone can create powerful business apps without requiring traditional coding skills. The low-code approach is simple enough for beginners to build high-value apps—and sophisticated enough to meet the needs of professional developers tackling complex challenges. In both scenarios, it dramatically reduces the amount of work involved in getting an app up and running. Read here for more:

View: 9 pro tips to get started with low code

Monday, August 30, 2021

Office 365 and Dynamics Relationship Analytics for Sales

See a demonstration of how Microsoft's Office 365, Dynamics 365 and LinkedIn are better together and give sales teams a unique advantage that drives more revenue. The video showcases how Microsoft business applications give sales teams an advantage to close sales, specifically for Office 365, Dynamics 365 App for Outlook, Dynamics 365, Power BI, Relationship Analytics, Relationship Health, LinkedIn Sales Navigator, and Who Knows Whom.

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Monday, August 23, 2021

Tivoli Gardens delights guests with Dynamics 365 Customer Insights

Tivoli Gardens, the second oldest amusement park in the world and the most beloved in Europe, continues its long tradition of imagination and innovation with Dynamics 365 Customer Insights. With more than 4.5 million guests each year, Tivoli Gardens prioritizes and continually looks for ways to improve the customer experience. In this video see how Microsoft tools help them achieve this goal.

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Tuesday, August 17, 2021

Power Platform

This infographic shows how to build custom Teams solutions with low code tools that can save money, install efficiency, and engineer innovation. Develop apps, automate workflows, and dashboards with Power Platform and use them in Microsoft Teams for businesses big and small.

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Omnichannel Microsoft Dynamics 365 Customer Service

Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service.

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Tuesday, August 10, 2021

Collaborate more securely

Microsoft takes a comprehensive approach to delivering an enterprise-grade communication and collaboration experience. Learn more about privacy, security, and compliance in Microsoft Teams with this infographic.

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Improve remote productivity by integrating apps

Integrate apps, automate workflows—and never miss a post. Subscribe now for more insights into building agile business processes to transform your organization.

View: Improve remote productivity by integrating apps

Monday, August 9, 2021

3 ways Microsoft Teams streamlines business collaboration

Microsoft Teams is a best-in-class hub for team collaboration. The cloud service has been designed to create streamlined and efficient remote teamwork. Teams makes interaction between team members working in different locations as productive as possible. Check out this article from FutureComputers that features three ways Microsoft Teams makes collaboration better, like easily accessible corporate resources, and more. Read on!

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Tuesday, August 3, 2021

Family food business spices up operations, reduces new device implementation time by 50 percent

Garner Foods is a fourth-generation family-owned-and-operated business based in North Carolina. With global sales, four locations, and a mobile workforce, see how Garner uses Microsoft 365 Business to connect it all. Watch the video story for more.

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Monday, August 2, 2021

Microsoft wants you to work less

Updates within the Microsoft MyAnalytics platform, in conjunction with a new feature in Outlook are aimed at helping you work less. The new features allow users to better manage their time and information, with less time in meetings and more time spent accomplishing tasks. One tool enables users to allocate focus time—and alert coworkers when you are trying to get things done. Read more about working less in this article from TechCrunch.

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Tuesday, July 27, 2021

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For news, updates, and insights on remote work, best-in-class software, and more, subscribe now!

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Monday, July 26, 2021

American Red Cross - Power Platform and Microsoft Teams - Microsoft Ignite 2019

The American Red Cross deploys a suite of Microsoft products to streamline operations, allowing them to focus on their core mission of alleviating human suffering. From sharing information and organizing work in Teams, to coordinating with other relief agencies through Microsoft Power BI during a disaster, watch this video for the full story.

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Monday, July 19, 2021

HP uses artificial intelligence to transform its customer support experience

HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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Integrate

This infographic shows how your business can operate with more agility by using Teams. Think about the tools, files, and dashboards you already use. Many of them can be added right into Teams and can be found right in the Teams app store. Bring the apps and services you love into Teams to save time and increase efficiency.

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Tuesday, July 13, 2021

City of Houston: optimizing business processes

Optimizing business processes to meet challenges is a driver for digital transformation in Houston. For the city, security, reliability, and resiliency are key. They need to ensure their systems and data are reliable so they can quickly recover from unexpected events. Microsoft solutions can help. Learn how in this video:

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Why only the agile will survive

COVID-19 has led to huge changes worldwide across industries, in personal life, and in society at large. It was "the mother of all disruptions" and "it is ushering in a new age." Make sure your organization is ready to survive or even thrive. The key—you need to be agile.

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Monday, July 12, 2021

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It's crucial for your organization to build agile processes to keep up with change. Make sure you are ready with tips, updates, and insights from Microsoft.

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Tuesday, July 6, 2021

Build Agile Business Processes Solution Overview

An organization's ability to adapt quickly to changing circumstances has never been more critical. You need to ensure that your team stays productive and efficient through twists and turns. Building agile businesses from Microsoft can help. Learn how in this brief overview video.

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Monday, July 5, 2021

4 strategies for modernizing your business applications

Discover four key strategies for modernizing your business applications—rehost, refactor, rearchitect, and rebuild. In this infographic, you'll learn why and when to use these specific strategies.

View: 4 strategies for modernizing your business applications

Tuesday, June 29, 2021

Ste. Michelle Wine Estates ensure business continuity with Dynamics 365

In this video, see how Ste. Michelle Wine Estates continues to prioritize the safety and well-being of its employees and customers during the COVID-19 pandemic. The company has taken numerous precautions to minimize risk and has transformed business processes to serve its customers during these difficult times. Microsoft Dynamics 365 solutions help this company stay in touch with employees, maintain facilities, meet new business requirements, and more.

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Monday, June 28, 2021

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Discover how you can build agile business processes and transform your organization.

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Monday, June 21, 2021

Microsoft pivots to digital selling with Dynamics 365 to reach more customers

Microsoft has flipped the traditional sales model over the past few years, from inside sales teams supporting field sales teams to those inside teams now outnumbering their field counterparts. Today, more than 2,500 digital sellers serve customers from eight sales centers around the world. As more customers move to digital buying, the volume of leads generated has grown exponentially. To keep up, Microsoft Digital Sales turned to Microsoft Dynamics 365 Sales and Sales Insights to scale for increased demand, engage customers remotely, and increase seller productivity.Scaling for increased demandAs millennials move into the ranks of decision makers, they're expecting digital buying experiences. In response, inside selling increased 89 percent in just four years, according to a 2017 InsideSales.com study. That has resulted in more leads, more contacts, more activities, and more digital channels—and traditional tools and processes no longer meet these new challenges. Microsoft found the answer in its own business solutions, Dynamics 365 Sales and Sales Insights.

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ComAP: digital transformation of sales

The Czech company ComAp makes control units for diesel, gas, dual fuel, and other kinds of power generators for clients all over the world. Its devices can be found in hospitals, banks, and data centers. Since its foundation in 1991, ComAp has put emphasis on readiness in providing services to its customers. The effort to be always there for its customers has become one of the company's essential values. For ComAp, digitalization of sales with Microsoft has enabled global consolidation and consistency throughout their offices.

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Tuesday, June 15, 2021

Microsoft Transforms its Sales Practices

As software customers become better informed through their own online research, sellers must adapt their sales practices to engage with them at the right time and with the right insights to deliver value. By adopting a relationship sales approach that encompasses social listening, customer research, and innovative technology, the Inside Sales team at Microsoft has undergone a digital transformation that drives better interactions and establishes a model from which both partners and customers benefit.

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Monday, June 14, 2021

Increase sales with AI-prioritized activities and cadences

Increase sales and adjust to fluctuations in demand by scaling sales resources and arming digital sellers with training/skilling and next best action enablement tools. Learn how Microsoft makes it possible. Subscribe now.

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Ste. Michelle Wine Estates crafts luxury customer experiences with Dynamics 365 Commerce

Ste. Michelle Wine Estates, one of the largest premium wine companies in the United States, prides itself on superior consumer experiences. To unify its consumer data and provide opportunities for innovation, Ste. Michelle is deploying Microsoft Dynamics 365 Commerce across all its wine brands. The company is already seeing better mobile experiences, and it expects that by enhancing its omnichannel commerce platform, Ste. Michelle will increase sales and conversion rates, attract new business, and boost loyalty among existing consumers.

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Tuesday, June 8, 2021

Themes for sales success

This infographic provides 4 key themes for sales success, including building and strengthening relationships with key prospects and engaging with the whole buying committee. It also notes that success is all about scale and cross-platform is key.

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Monday, June 7, 2021

Customer centricity: A key priority across all lines of business

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization's customer experience strategy. Read the Customer Centricity e-book to learn how to unify your siloed marketing, sales, and service data into a single, intelligent 360-degree customer view by adopting a customer data platform.

View: Customer centricity: A key priority across all lines of business

Tuesday, June 1, 2021

Curate an end-to-end digital buying experience with AI-generated customer insights

Learn how to curate an end-to-end digital buying experience with AI insights. Subscribe now!

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Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.

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Monday, May 24, 2021

Selling successful process

Today, success is about quality over quantity, replacing the days of cold calling and cut-and-pasting of boilerplate email copy. This infographic provides 3 key themes to each part of a successful sales process.

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Romanian healthcare provider improves customer experience and business operations with Microsoft

Regina Maria is a leading provider of healthcare services in Romania. Microsoft equips them with technology to optimize business processes and maintain a high level of patient care. Microsoft Teams unifies their communication applications into a single system, allowing them to reduce the approval process time and increase speed and rate of response to customer feedback. With Microsoft tools, Regina Maria's database is 20% more accurate and complaint management is 50% faster.

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Wednesday, May 12, 2021

Latest in MLops

 Final AI-written 


MlOps Newsletter

     


This document is aimed at data scientists and ML engineers who want to apply DevOps principles via MLOps to ML systems. Many companies invest in developing forward-looking models that can provide value to their users. ML Ops is an ML engineering culture and practice that aims to develop and deploy predictive and predictive analytics systems for business applications. Sources: 1

The practice of MLOps means to be involved in all steps of ML system construction, including the design, development, testing, deployment and management of the ML systems themselves. The company is driving innovation and democratization through the development and deployment of advanced analytics and machine learning systems, as well as the integration of AI, machine learning, data science and managed services (MMS). Sources: 5, 7

DataRobot supports the advanced capabilities required by data scientists in a way that makes them easy to use. After introducing an automated machine learning solution with the AIOps team in 2015, they acquired Nutonian, Nexosis and 2018 Cursor in 2016. Leading artificial intelligence companies raised more than $1.5 billion in venture capital funding and $2.2 billion in private equity funding in 2017-2018. Sources: 7

DataRobot's platform accelerates and scales data science capabilities to maximize transparency, accuracy, and collaboration. According to a recent report, Data Robot is recognized as one of the top ten machine learning companies in the US and the third largest company in North America. DataRobOT's capabilities protect the privacy and security of data scientists and their colleagues, while maximizing transparency and accuracy in collaboration. Sources: 7

According to industry analysts, only a small percentage of AI models make it into production, and few of them seriously lack the control and monitoring needed to ensure that AI can be trusted. In the official announcement, DataRobot said: 'The value derived from this investment is missing from the AI model used in production. To control production models, the ability to scale and reduce the risk of human error and code updates is required. Sources: 4, 7

Strong governance gives us the freedom to take steps that advance AI-driven businesses and realize the value of AI through the integration of machine learning and AI applications into our business. DataRobot is a leader in enterprise AI, delivering trusted AI technology to global companies participating in today's intelligence revolution. Ensuring compliance with legal and regulatory requirements also means taking a proactive approach to data security, data protection and data protection. Sources: 4

Cloudera recently announced an ML Monitoring Service to capture technical performance metrics and model predictions. In addition to developing machine learning models and monitoring them in production, there are additional tools, processes and collaboration options that allow you to scale your data science practices. Automation and infrastructure practices are analogous to development practices and include infrastructure. Sources: 6

Some tasks now include monitoring production machine learning models for drift, automating the retraining of models, warning when drift is significant, and detecting when a model requires an update. Others include versioning the training data underlying the model and searching for model repositories. Sources: 6

As more organizations invest in machine learning, it is necessary to raise awareness of model management and operations. The good news is that we are making great progress in the areas of model monitoring, model monitoring and drift monitoring. Sources: 6

The application of these practices simplifies the management process, automates, increases quality and increases quality. Public cloud providers also share best practices in implementing MLops in Azure Machine Learning. Sources: 3, 6

Data scientists and ML / DL engineers can optimize various functions, hyperparameters and parameters of the model while retaining and managing the data, code base and reproducible results. Sources: 3

Despite all efforts and instruments, the ML / DL industry is still struggling with the reproducibility of experiments. The complexity of the use of machine learning models has led to the relatively new concept of MLOps. Sources: 0, 3

MLOps has established ML as an engineering discipline and brings together a range of tools that aim to automate the ML lifecycle. MLOps focuses on machine learning as a toolbox, not a single tool to establish and establish ML in engineering disciplines and automate its implementation. Sources: 0

HONEYPOTZ INC offers an end-to-end machine learning solution that does just that, and companies can use it to deliver concrete results driven by ML. AIStudio.ml cleverly leverages emerging Kubeflow’s and machines - learning technologies to make the application of ML more efficient, scalable, and cost-effective.

Contact us for more information, sign up for our upcoming webinar, and take a look at some of our other model-related activities on our website:

https://aistudio.ml 

http://beta.aistudio.ml 





 

Cited Sources

 

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Tuesday, May 11, 2021

Turn prospects into engaged customers

Today's B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn't cater specifically to their needs at the right time. This blog recommends taking a new approach that unifies relationship data across the full customer lifecycle.

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Engaging at scale

This infographic represents successful companies' consensus about which sales tools are most effective in enabling their sales teams to engage at scale with target accounts.

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Monday, May 10, 2021

Worldwide logistics provider connects the dots, boosts ROI with Dynamics 365 Marketing

How does a global company connect its salespeople to customers in an efficient yet personal way? Rotterdam-based Broekman Logistics decided to add the Microsoft Dynamics 365 Marketing app to the company's existing Dynamics 365 Sales app to make it even easier and more efficient to find and develop high-quality leads and nurture customer relationships. As a result, Broekman Logistics not only increased its sales, but also gained valuable insights that it uses to sharpen sales management. The real engine behind global logistics? It's all about a smooth collaboration between sales and marketing.

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Tuesday, May 4, 2021

Digital selling insights

Orchestrating data from multiple sources is important when compiling an accurate "big picture" to inform strategic action. This infographic offers 5 keys to provide insights and recommendations to your team.

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Monday, May 3, 2021

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Sell smarter with Microsoft Dynamics 365 and Office 365

In this video, you'll see how Microsoft Dynamics 365 for Sales and Office 365 go beyond sales force automation to leverage CRM, engagement data, and insights to help your enterprise break down silos, drive more efficient sales, and win more revenue.

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Tuesday, April 27, 2021

The power of relationship selling

In this report—a collaboration between Microsoft and Heinz Marketing—you'll find insights gleaned from over 200 in-depth surveys with top sales leaders. Learn how to achieve desired sales goals, maximize the effectiveness of customer data, and take more strategic steps toward building personal relationships using data-driven engagement tactics.

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The Company Of The Future Has A Soul

Blake Morgan, author and speaker on customer experience, companies, and the future, states that it's clear that the most successful companies will be the ones that focus on enriching the lives of the people associated with it. It's not just about profits—it's about caring for other humans and our world. She says that people are frustrated by governments and their inability to make change as quickly as people want, and that instead people have turned toward corporations and businesses to make a greater, more efficient impact on society. "The company of the future has a soul," writes Morgan, "it has a purpose and contributes to the well-being of its customers, employees and community." Read her entire article and watch her short video, "The Company of the Future Has a Soul" for a richer understanding of what the best companies of the future embody.

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Monday, April 26, 2021

Solution overview video

This video highlights the benefits of using Activate Digital Selling solutions from Microsoft. Make the digital buying experience rich, personal, and efficient with predictive AI and unified customer data.

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Tuesday, April 20, 2021

Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

Gartner Peer Insights compares vendors' customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.

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Customer Lifetime Value and the Subscription Economy

In our digital world, subscription services are more complicated. Specifically, a business's costs, benefits and value of subscriptions are more complex. It's no longer as simple as multiplying the cost of the subscription by the number of months and subtracting the costs associated with acquiring the customer and publishing and delivering the magazine. Think about it: ALL of those methods have changed! A customer's Lifetime Value (LTV) is multifaceted—and it "represents the very financial lifeblood of any business organization trying to succeed in today's 24/7 digital world," writes Phani Nagarjuna. He adds that according to predictions by Gartner, Inc., "virtually all new entrants and 80% of existing vendors will offer some form of a subscription-based business model by 2020." Read Nagarjuna's article, "Customer Lifetime Value and the Subscription Economy" for a deeper understanding of LTV. An updated understanding of your customer's value is foundational to your marketing approach and business in general.

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Buying is a journey

Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales. Features include enabling smarter selling with contextual AI, increasing sales profitably with advanced insights, and improving coaching and sales performance.

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Tuesday, April 13, 2021

4 Reasons Why Social Proof Is Essential to Building Your Brand

Social proof is the idea that people will follow the actions of others—that since so many other people behave in a certain way, it must be the correct behavior. In digital marketing, social proof is highly influenced by comments and reviews on your social platforms. Studies have shown that people are not only more likely to share their experiences about your product or service online, but they are also more likely to be influenced by what other people say and write about you. So yes, it's vital that customers are sharing positive reviews of doing business with you—customer service has never been more important than in the digital age. Maleeka T. Hollaway, in her article "4 Reasons Why Social Proof is Essential to Building Your Brand," states that your social proof demonstrates the degree in which you've helped your clients gain results. "When you can publicly share with your audience how your work or product has created transformations for those who do business with you, naturally, people are inclined to pay attention. Results speak for you whether you are present or not," writes Hollaway. Customers' excitement is often contagious, and you suddenly access the radar of people who might not have even known about your brand, according to Holloway. To read more in depth about social proof and the reasons it's essential to your business, read her entire article. Social proof has never been more important.

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Monday, April 12, 2021

How to accelerate digital selling with Dynamics 365

This video provides an overview of the sales accelerator in Microsoft Dynamics 365 Sales Insights. You will learn how to maintain business continuity with the sales accelerator, a digital-first experience that enables salespeople to work remotely.

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Tuesday, April 6, 2021

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Council Post: Creating An Effective Case Study: 12 Important Tips To Remember

Case studies are effective marketing tools when done correctly. Not only do you need to select which background details to include in your case study, but you also need to pack it carefully so that it demonstrates you are a problem solver and have desirable skills—without looking like you are merely promoting your business. It's a balance. This article offers 12 key elements—offered by 12 members of Forbes Agency Council—to keep in mind when creating cases studies. For example, Emily Porter's tip is #9 Let the Images Do the Work. Aside from ensuring a case study is focused on the solution to the problem, Porter writes that "nothing brings it to life more than imagery. In lieu of a long-form case study, consider a photo essay with solid captions narrating the case study" in order to keep the audiences truly engaged while illustrating your product's value.

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Microsoft Partner Network podcast: Partner Marketing Pros- Episode Nine (Part Two)

This week's guest is Gerry Murry, a Research Director with IDC's Marketing and Sales Technology service. Marketing technology and related solutions are his specialty and he's got a great pulse on marketing budgets and trends. He confirms that we've seen an increase in social, content and digital marketing and that the significant upsurge in digital marketing is because it's "way less expensive for the reach that you get." Yet he also advises to pay close attention to the privacy and data collection trends that continue to be on the rise. Marketers must be respectful and create positive relationships centered around customer privacy—a priority pillar in this digital business world. Listen to the entire podcast for more insight into marketing budgets and investments!

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Monday, April 5, 2021

Rapidly-growing UK restaurant chain migrates key business processes to Microsoft Dynamics 365

TGI Friday's popular and rapidly-growing restaurant franchise in the UK wanted a more scalable, flexible platform for core business processes. To support its ambitious growth, the franchise is consolidating business operations starting with financial management on Microsoft Dynamics 365. Built-in functionality and ease-of-use mean that TGI Friday's can continue to onboard more business processes while expanding its franchise. Benefits include lower costs, easier access to data, and better insight.

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Big Red Cloud: Targeting pain points

Chief Executive Marc O'Dwyer shares that he started Big Red Cloud, an online cloud accounting software company, because as a business owner of a different company, he experienced problems with his own accounting systems and believed there had to be a better way. Because of these prior pains, he focuses on supporting customers and claims it is the primary reason for the company's success. Watch this video for examples of how Big Red Cloud prioritizes customer service and enjoys a 55% conversion rate from lead to closed sale.

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Tuesday, March 30, 2021

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Digital transformation in healthcare is revolutionizing how we perceive our interactions with technology. Telemedicine, medical devices enabled by artificial intelligence (AI), and blockchain electronic health records (EHRs) are just some of the technologies that are helping improve patient-provider interactions. With the overall goal of enhancing patient care, the modern healthcare industry is seeking to streamline physicians' work, optimize systems, improve patient outcomes, reduce human error, and lower costs via amazing web and mobile experiences. Subscribe now for the latest insights into how Microsoft for Healthcare is empowering providers via better tools and more efficient solutions to increase patient satisfaction.

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DHHS: Platform plus agile development

Digitally transforming public services to make them accessible to everyone who needs them as quickly as possible is key to building trust in public agencies. But to do so effectively, governments need to ensure that their applications and websites remain as accessible and user-friendly as possible, which requires that they streamline processes, choose stable platforms, and follow the best development methodologies. If these new apps are adopted correctly, they can provide governments with universally accessible two-way channels for interacting with citizens that lessen reliance on physical interaction, while providing government employees more and better information about their cases. Watch this video to learn how an agile approach to app development combined with Microsoft Azure is changing the way the Department of Health and Human Services (DHHS) in Victoria, Australia, is delivering IT to its department and the entire state.

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Monday, March 29, 2021

Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)

Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer's lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today's market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." One of her tips is to build customer-centricity as part of your company culture. Start by defining your company's philosophy on customer service—that's the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.

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Tuesday, March 23, 2021

5 Technological Innovations Changing Medical Practice

Game-changing technological innovations are having profound repercussions in almost every industry across the world. The health sector in particular is embracing innovations that offer significant business opportunities for entrepreneurs and investors. And with tech developers, engineers, and researchers regularly breaking new ground and achieving what was once thought impossible, it seems that the question to ask now is not if a given breakthrough can be achieved, but when. Read this article to learn about the five key areas in which digital transformation is enabling providers to drive breakthroughs in healthcare and deliver improved patient experiences.

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Monday, March 22, 2021

Microsoft Dynamics 365: Rapid healthcare transformation demands a holistic approach

As the healthcare industry continues its rapid shift toward value-based care, providers are facing a stark challenge: evolve quickly or risk losing patients. To remain competitive, modern healthcare leaders must find ways of unifying healthcare data to unlock connectivity and interoperability that can improve the value of care. Effective strategies must address healthcare's core challenges comprehensively through modern technologies that support multifaceted goals to achieve exponential improvements, instead of one-off solutions that address single challenges. Read this eBook to learn how unlocking interoperability via Microsoft Dynamics 365 can help your organization enable personalized care, reimagine healthcare, improve operational outcomes, and empower care teams. You'll also discover how achieving these four objectives will allow your organization to reduce costs, increase revenue, and better manage risk, leading to dramatically improved patient outcomes.

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Tuesday, March 16, 2021

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Digitizing behind-the-scenes processes potentially offers one of the most important productivity gains the public sector has seen in decades. It's also one of the most challenging undertakings an organization can pull off. Many well-intentioned digital efforts have been plagued by unfortunate side effects, including high costs, burdensome efforts, and lack of positive results. To prevent these scenarios, governments must concentrate their digital efforts on improving the experiences of users, rather than upgrading technologies for their own sake. Subscribe now to learn how Microsoft for Healthcare enables providers to deliver patient-centric experiences that fuel growth and increase the productivity of care teams.

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DHHS: Growing community services with apps

Organizations in almost every industry have transformed themselves via digital technologies, and the public healthcare sector is no exception. By digitizing, providers can deliver services that meet the evolving expectations of citizens and businesses, even in a period of tight budgets and complex challenges. Citizens prefer digital services and immensely value the increased convenience they provide. Digital services can also empower citizens and broaden their engagement with government agencies, leading to increased trust and improved patient experiences. Watch this video to learn how the Department of Health and Human Services (DHHS) in Victoria, Australia, is using Microsoft Azure to amplify its portfolio of citizen-facing applications, deliver online housing register, and improve its client incident management system.

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Monday, March 15, 2021

Does Your Company Culture Lead to Happy Customers?

The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, "Does Your Company Culture Lead to Happy Customers?" On the other hand, IBM found that if "employee experience is positive, and people feel valued and happy, they will care much more about the customer experience and be proud to work for the company," writes Geldart. Contributing factors for employee experience include physical environment, technological tools, and the organization's culture. Geldart shares that leaders have a responsibility to mirror how they expect their employees to treat customers. For example, if the "culture is one where employees embrace behaviors such as trust, collaboration, communication, respect, transparency and inclusion, they will, in turn, treat your customers in the same manner as they treat their colleagues," writes Geldart. Read the entire article for more examples of areas that greatly impact employee experience.

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Tuesday, March 9, 2021

How AI is transforming healthcare

Artificial intelligence (AI) is driving massive innovation in the healthcare and life sciences industries. It's expediting advances in drug research and discovery, allowing for better and faster diagnoses, and enabling far greater efficiency in business processes. Considering how many can benefit from AI advancements in the healthcare industry, it's a sector where technology stands to have the one of the biggest impacts on society. Read this article to learn how #AI, machine learning, and robots will continue to shape the future of the healthcare industry and enhance patient experiences in the upcoming decades.

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Microsoft Dynamics CRM: Demonstrating Improvements in quality and efficiency of patient care

Healthcare organizations face extreme business, clinical, and technical pressures as they make the shift from fee-for-service to value-based care delivery and reimbursement models. Legacy Electronic Health Records (EHRs), as they are architected today, lack true collaboration capabilities, resulting in clinician inefficiencies and patient dissatisfaction. To make matters worse, with the shift from volume- to value-based payments, patients are now discharged "quicker and sicker" into a delivery ecosystem that was never designed to manage and coordinate care beyond any single facility. To succeed in this new paradigm, providers must become increasingly more agile and collaborative; they must also recognize the importance of CRM as a component of their patient engagement strategy. Read this whitepaper to learn how Microsoft Dynamics CRM provides healthcare organizations with the salesforce automation, marketing planning, social listening and engagement, customer service, and analytics capabilities that are crucial for improving patient care and enhancing collaboration within and among care teams.

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Monday, March 8, 2021

Council Post: The Era Of Evocative Marketing Has Arrived -- Are You Ready?

In an era of sensory overload—or, perhaps just 'overload'—we need to be extra-sensitive to the content and delivery of our marketing messages. We don't want to be the "one more thing" that's bombarding consumers; rather, we want to be fresh, unique and different. Lora Kratchounova, founder of Scratch Marketing + Media, says that the best differentiator in this this "crowded, loud digital landscape" is "content aimed at making audience members feel." Yes, "feel"—you know, emotions. Kratchounova writes that evocative content—compelling stories, captivating images, and uplifting video—is what stands out in today's digital world, where research shows that consumers are exposed to thousands of ads in a day. Read Kratchounova's fascinating look at ergonomics (also known as human-factors engineering) and its influence on today's marketing in a digital world. Read "The Era of Evocative Marketing Has Arrived—Are you Ready?"

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Tuesday, March 2, 2021

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Digital collaboration increases transparency among employees; it also empowers organizations to develop better interdepartmental relationships, improve workflow, and reduce lead times. In addition, collaboration solutions can provide co-workers with a single place to brainstorm ideas, communicate, collaborate, store files, share knowledge, and get work done without any lags or setbacks. Subscribe now to get the latest insights into how digital collaboration powered by Microsoft 365 is creating more efficient, faster-growing businesses worldwide.

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Monday, March 1, 2021

DHHS: Collaborating and caring

Choosing the right tools for productivity and collaboration is critical for any organization to achieve its digital transformation goals. For employees to effectively share information across multiple departments and projects, businesses must empower their workers and clients via access to the very best digital technology available. By making the productivity of their employees a main focus of their digital initiatives, organizations can enjoy the growth that comes from increased collaboration and more-efficient internal processes. Watch this video to learn how the Department of Health and Human Services (DHHS) of Victoria, Australia, is using Microsoft 365, Azure, and Dynamics 365 to boost employee productivity through more-effective collaboration and more-efficient internal processes.

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A Grateful Culture Is A Healthy Culture. Here's How To Create It.

Many studies over the past decade show a correlation between gratitude and happiness—the more people feel and practice gratitude, the more contentment and joy they experience. We know this is true in our personal lives—and it's true in our professional lives as well. In his article, "A Grateful Culture is a Healthy Culture. Here's How to Create it," John Hall writes about gratitude in the workplace; specifically, how to create an appreciative company culture amongst team members. The first step, writes Hall, is to start with yourself: "Make time to reflect each day on the positive things that have happened to you, what you've already accomplished, and what you like about yourself." While it's nice to communicate your appreciation to others, it's not essential that you do so repeatedly. Just by making time to consider what you're your grateful for, you've stimulated your hypothalamus which regulates a lot and affects empathy, social cognition and emotional experiences. It's difficult to encourage gratitude in your team if you're not experiencing it yourself. And yes—they'll know. Read Hall's entire article for three other ways to create or increase a culture of gratitude.

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Tuesday, February 23, 2021

Improve Your Brand's Online Reputation with SEO

In today's digital world, a positive online reputation relates to much of a business's success. Good reviews and high scores along with relevant content help consumers find your website. That's why Search Engine Optimization (SEO) should be a main part of your online reputation management. SEO involves tailoring your website's content to rank high in search engines' criteria—and put you at the top in buyer searches for products and services. It includes identifying and using key words, content optimization, link building, and blog and social media presence. In her article, "Improve Your Brand's Online Reputation with SEO," Jessica Wong explains that the "right blog can contribute to your SEO ranking, generate more clicks from the search engine results page and help turn those clicks into sales." A blog post should have a good mix of search keywords, relevant videos and pictures, and links to and from your page, she explains. Read Wong's entire article for an overview of the four stages to SEO implementation and the six areas to focus on for improving your brand's online reputation related to SEO.

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Digital therapeutics trends and considerations in times of crisis

Digital Therapeutics (DTx) mobile software solutions that digitally deliver clinically proven medical interventions have been crucial in helping countless people to receive effective healthcare from the comfort of their own homes. Thanks to these solutions, healthcare providers and organizations have managed to successfully connect with patients around the world to monitor and address their mental health, cognition, obesity, diabetes, heart disease, and overall wellbeing. Read this article to learn about the main trends that have emerged in how companies are leveraging DTx to help people with chronic conditions live healthier, more fulfilling lives, even during the current pandemic.

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Monday, February 22, 2021

Microsoft Dynamics 365 Healthcare Accelerator: Unlocking rapid progress with unified data

Unified data delivers the insights medical providers need to provide the best patient care experiences, from efficiently ordering medical supplies to effectively managing surgery scheduling. As data sources become more numerous and provide increasingly large volumes of information, a complete, integrated solution for improving healthcare is now critical for providers seeking to unite their data and improve their systems holistically. In this two-pager, you'll learn how Microsoft Dynamics 365 Healthcare Accelerator connects your Dynamics 365 health solutions to your Electronic Health Records (EHR) and other data sources to help you enable personalized care, improve operational outcomes, empower care teams, and reimagine healthcare.

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Tuesday, February 16, 2021

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Digital transformation has become one of the keys that modern healthcare providers use to unlock increased efficiency and dramatically improve their patients' experiences. From applications that enable patients to solicit their services from any location to collaboration software that allows providers to increase the effectiveness of existing services, digital is transforming the industry in ways that were previously unthinkable. Subscribe now to stay up to date on the latest insights and trends in the digitization of healthcare, and see how Microsoft technology can be used to provide patients with enhanced services.

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How to Empower Your Employees to Be More Customer-Centric

"Empowerment taps into the potential of a human being to do more than what is typically defined by their job description. Empowerment allows that individual to take initiative, to show courage, and to speak up and to make things better," writes Phil Geldart, a recognized authority in transforming organizational culture and leadership development. It is especially important in today's digital business world, because customers expect personalized experiences. In order for organizations to offer an increasing amount of personalization, they must enable and empower their employees with the trust, knowledge, and permission to do what they know they can do—take care of the customer. In order for the customer-centric business model we strive for to work, your employees must feel empowered to do their part in establishing it. You can't say you want a customer-centric organization and then continually limit the responsibilities and ownership of your employees. "True empowerment allows you to release the potential of employees at all levels and roles," adds Geldart. It's here you'll see results far greater than you would if you simply instruct them what to do in each scenario. For specific guidelines on how to create a more positive workplace, read Geldart's article, "How to Empower Your Employees to Be More Customer-Centric."

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