Ste. Michelle Wine Estates ensure business continuity with Dynamics 365

In this video, see how Ste. Michelle Wine Estates continues to prioritize the safety and well-being of its employees and customers during the COVID-19 pandemic. The company has taken numerous precautions to minimize risk and has transformed business processes to serve its customers during these difficult times. Microsoft Dynamics 365 solutions help this company stay in touch with employees, maintain facilities, meet new business requirements, and more.

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Microsoft pivots to digital selling with Dynamics 365 to reach more customers

Microsoft has flipped the traditional sales model over the past few years, from inside sales teams supporting field sales teams to those inside teams now outnumbering their field counterparts. Today, more than 2,500 digital sellers serve customers from eight sales centers around the world. As more customers move to digital buying, the volume of leads generated has grown exponentially. To keep up, Microsoft Digital Sales turned to Microsoft Dynamics 365 Sales and Sales Insights to scale for increased demand, engage customers remotely, and increase seller productivity.Scaling for increased demandAs millennials move into the ranks of decision makers, they're expecting digital buying experiences. In response, inside selling increased 89 percent in just four years, according to a 2017 InsideSales.com study. That has resulted in more leads, more contacts, more activities, and more digital channels—and traditional tools and processes no longer meet these new challenges. Microsoft found the answer in its own business solutions, Dynamics 365 Sales and Sales Insights.

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ComAP: digital transformation of sales

The Czech company ComAp makes control units for diesel, gas, dual fuel, and other kinds of power generators for clients all over the world. Its devices can be found in hospitals, banks, and data centers. Since its foundation in 1991, ComAp has put emphasis on readiness in providing services to its customers. The effort to be always there for its customers has become one of the company's essential values. For ComAp, digitalization of sales with Microsoft has enabled global consolidation and consistency throughout their offices.

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Microsoft Transforms its Sales Practices

As software customers become better informed through their own online research, sellers must adapt their sales practices to engage with them at the right time and with the right insights to deliver value. By adopting a relationship sales approach that encompasses social listening, customer research, and innovative technology, the Inside Sales team at Microsoft has undergone a digital transformation that drives better interactions and establishes a model from which both partners and customers benefit.

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Increase sales with AI-prioritized activities and cadences

Increase sales and adjust to fluctuations in demand by scaling sales resources and arming digital sellers with training/skilling and next best action enablement tools. Learn how Microsoft makes it possible. Subscribe now.

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Ste. Michelle Wine Estates crafts luxury customer experiences with Dynamics 365 Commerce

Ste. Michelle Wine Estates, one of the largest premium wine companies in the United States, prides itself on superior consumer experiences. To unify its consumer data and provide opportunities for innovation, Ste. Michelle is deploying Microsoft Dynamics 365 Commerce across all its wine brands. The company is already seeing better mobile experiences, and it expects that by enhancing its omnichannel commerce platform, Ste. Michelle will increase sales and conversion rates, attract new business, and boost loyalty among existing consumers.

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Themes for sales success

This infographic provides 4 key themes for sales success, including building and strengthening relationships with key prospects and engaging with the whole buying committee. It also notes that success is all about scale and cross-platform is key.

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Customer centricity: A key priority across all lines of business

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization's customer experience strategy. Read the Customer Centricity e-book to learn how to unify your siloed marketing, sales, and service data into a single, intelligent 360-degree customer view by adopting a customer data platform.

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Curate an end-to-end digital buying experience with AI-generated customer insights

Learn how to curate an end-to-end digital buying experience with AI insights. Subscribe now!

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Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.

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