Don't miss another post! Subscribe now.

Digital transformation in healthcare is revolutionizing how we perceive our interactions with technology. Telemedicine, medical devices enabled by artificial intelligence (AI), and blockchain electronic health records (EHRs) are just some of the technologies that are helping improve patient-provider interactions. With the overall goal of enhancing patient care, the modern healthcare industry is seeking to streamline physicians' work, optimize systems, improve patient outcomes, reduce human error, and lower costs via amazing web and mobile experiences. Subscribe now for the latest insights into how Microsoft for Healthcare is empowering providers via better tools and more efficient solutions to increase patient satisfaction.

View: Don't miss another post! Subscribe now.

DHHS: Platform plus agile development

Digitally transforming public services to make them accessible to everyone who needs them as quickly as possible is key to building trust in public agencies. But to do so effectively, governments need to ensure that their applications and websites remain as accessible and user-friendly as possible, which requires that they streamline processes, choose stable platforms, and follow the best development methodologies. If these new apps are adopted correctly, they can provide governments with universally accessible two-way channels for interacting with citizens that lessen reliance on physical interaction, while providing government employees more and better information about their cases. Watch this video to learn how an agile approach to app development combined with Microsoft Azure is changing the way the Department of Health and Human Services (DHHS) in Victoria, Australia, is delivering IT to its department and the entire state.

View...

Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)

Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer's lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today's market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." One of her tips is to build customer-centricity as part of your company culture. Start by defining your company's philosophy on customer service—that's the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.

Read More...

5 Technological Innovations Changing Medical Practice

Game-changing technological innovations are having profound repercussions in almost every industry across the world. The health sector in particular is embracing innovations that offer significant business opportunities for entrepreneurs and investors. And with tech developers, engineers, and researchers regularly breaking new ground and achieving what was once thought impossible, it seems that the question to ask now is not if a given breakthrough can be achieved, but when. Read this article to learn about the five key areas in which digital transformation is enabling providers to drive breakthroughs in healthcare and deliver improved patient experiences.

Read More...

Microsoft Dynamics 365: Rapid healthcare transformation demands a holistic approach

As the healthcare industry continues its rapid shift toward value-based care, providers are facing a stark challenge: evolve quickly or risk losing patients. To remain competitive, modern healthcare leaders must find ways of unifying healthcare data to unlock connectivity and interoperability that can improve the value of care. Effective strategies must address healthcare's core challenges comprehensively through modern technologies that support multifaceted goals to achieve exponential improvements, instead of one-off solutions that address single challenges. Read this eBook to learn how unlocking interoperability via Microsoft Dynamics 365 can help your organization enable personalized care, reimagine healthcare, improve operational outcomes, and empower care teams. You'll also discover how achieving these four objectives will allow your organization to reduce costs, increase revenue, and better manage risk, leading to dramatically improved patient outcomes.

View: Microsoft Dynamics 365: Rapid healthcare transformation demands a holistic approach

Don't miss another post! Subscribe now.

Digitizing behind-the-scenes processes potentially offers one of the most important productivity gains the public sector has seen in decades. It's also one of the most challenging undertakings an organization can pull off. Many well-intentioned digital efforts have been plagued by unfortunate side effects, including high costs, burdensome efforts, and lack of positive results. To prevent these scenarios, governments must concentrate their digital efforts on improving the experiences of users, rather than upgrading technologies for their own sake. Subscribe now to learn how Microsoft for Healthcare enables providers to deliver patient-centric experiences that fuel growth and increase the productivity of care teams.

View: Don't miss another post! Subscribe now.

DHHS: Growing community services with apps

Organizations in almost every industry have transformed themselves via digital technologies, and the public healthcare sector is no exception. By digitizing, providers can deliver services that meet the evolving expectations of citizens and businesses, even in a period of tight budgets and complex challenges. Citizens prefer digital services and immensely value the increased convenience they provide. Digital services can also empower citizens and broaden their engagement with government agencies, leading to increased trust and improved patient experiences. Watch this video to learn how the Department of Health and Human Services (DHHS) in Victoria, Australia, is using Microsoft Azure to amplify its portfolio of citizen-facing applications, deliver online housing register, and improve its client incident management system.

View...

Does Your Company Culture Lead to Happy Customers?

The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, "Does Your Company Culture Lead to Happy Customers?" On the other hand, IBM found that if "employee experience is positive, and people feel valued and happy, they will care much more about the customer experience and be proud to work for the company," writes Geldart. Contributing factors for employee experience include physical environment, technological tools, and the organization's culture. Geldart shares that leaders have a responsibility to mirror how they expect their employees to treat customers. For example, if the "culture is one where employees embrace behaviors such as trust, collaboration, communication, respect, transparency and inclusion, they will, in turn, treat your customers in the same manner as they treat their colleagues," writes Geldart. Read the entire article for more examples of areas that greatly impact employee experience.

Read More...

How AI is transforming healthcare

Artificial intelligence (AI) is driving massive innovation in the healthcare and life sciences industries. It's expediting advances in drug research and discovery, allowing for better and faster diagnoses, and enabling far greater efficiency in business processes. Considering how many can benefit from AI advancements in the healthcare industry, it's a sector where technology stands to have the one of the biggest impacts on society. Read this article to learn how #AI, machine learning, and robots will continue to shape the future of the healthcare industry and enhance patient experiences in the upcoming decades.

Read More...

Microsoft Dynamics CRM: Demonstrating Improvements in quality and efficiency of patient care

Healthcare organizations face extreme business, clinical, and technical pressures as they make the shift from fee-for-service to value-based care delivery and reimbursement models. Legacy Electronic Health Records (EHRs), as they are architected today, lack true collaboration capabilities, resulting in clinician inefficiencies and patient dissatisfaction. To make matters worse, with the shift from volume- to value-based payments, patients are now discharged "quicker and sicker" into a delivery ecosystem that was never designed to manage and coordinate care beyond any single facility. To succeed in this new paradigm, providers must become increasingly more agile and collaborative; they must also recognize the importance of CRM as a component of their patient engagement strategy. Read this whitepaper to learn how Microsoft Dynamics CRM provides healthcare organizations with the salesforce automation, marketing planning, social listening and engagement, customer service, and analytics capabilities that are crucial for improving patient care and enhancing collaboration within and among care teams.

View: Microsoft Dynamics CRM: Demonstrating Improvements in quality and efficiency of patient care

Council Post: The Era Of Evocative Marketing Has Arrived -- Are You Ready?

In an era of sensory overload—or, perhaps just 'overload'—we need to be extra-sensitive to the content and delivery of our marketing messages. We don't want to be the "one more thing" that's bombarding consumers; rather, we want to be fresh, unique and different. Lora Kratchounova, founder of Scratch Marketing + Media, says that the best differentiator in this this "crowded, loud digital landscape" is "content aimed at making audience members feel." Yes, "feel"—you know, emotions. Kratchounova writes that evocative content—compelling stories, captivating images, and uplifting video—is what stands out in today's digital world, where research shows that consumers are exposed to thousands of ads in a day. Read Kratchounova's fascinating look at ergonomics (also known as human-factors engineering) and its influence on today's marketing in a digital world. Read "The Era of Evocative Marketing Has Arrived—Are you Ready?"

Read More...

Don't miss another post! Subscribe now.

Digital collaboration increases transparency among employees; it also empowers organizations to develop better interdepartmental relationships, improve workflow, and reduce lead times. In addition, collaboration solutions can provide co-workers with a single place to brainstorm ideas, communicate, collaborate, store files, share knowledge, and get work done without any lags or setbacks. Subscribe now to get the latest insights into how digital collaboration powered by Microsoft 365 is creating more efficient, faster-growing businesses worldwide.

View: Don't miss another post! Subscribe now.

DHHS: Collaborating and caring

Choosing the right tools for productivity and collaboration is critical for any organization to achieve its digital transformation goals. For employees to effectively share information across multiple departments and projects, businesses must empower their workers and clients via access to the very best digital technology available. By making the productivity of their employees a main focus of their digital initiatives, organizations can enjoy the growth that comes from increased collaboration and more-efficient internal processes. Watch this video to learn how the Department of Health and Human Services (DHHS) of Victoria, Australia, is using Microsoft 365, Azure, and Dynamics 365 to boost employee productivity through more-effective collaboration and more-efficient internal processes.

View...

A Grateful Culture Is A Healthy Culture. Here's How To Create It.

Many studies over the past decade show a correlation between gratitude and happiness—the more people feel and practice gratitude, the more contentment and joy they experience. We know this is true in our personal lives—and it's true in our professional lives as well. In his article, "A Grateful Culture is a Healthy Culture. Here's How to Create it," John Hall writes about gratitude in the workplace; specifically, how to create an appreciative company culture amongst team members. The first step, writes Hall, is to start with yourself: "Make time to reflect each day on the positive things that have happened to you, what you've already accomplished, and what you like about yourself." While it's nice to communicate your appreciation to others, it's not essential that you do so repeatedly. Just by making time to consider what you're your grateful for, you've stimulated your hypothalamus which regulates a lot and affects empathy, social cognition and emotional experiences. It's difficult to encourage gratitude in your team if you're not experiencing it yourself. And yes—they'll know. Read Hall's entire article for three other ways to create or increase a culture of gratitude.

Read More...